Case Study

Chatbot Wine Selector and Data Analytisor

  1. Home
  2. Case Studies
  3. Chatbot Wine Selector and Data Analytisor
back to other case studies
back to other case studies

Abstract

Custom-made a wine selector chatbot, to be used in the e-commerce wine website and to collect as well as analyse customer data

Business Objectives

  • To most efficiently answer customer inquiries
  • Improve sales by asking customer preferences and adjusting to their inclination
  • Utilize data analysis

 

Insight/Approach

  • We suggested implementing a Chatbot to facilitate customer questions
  • Collaborated closely with the client to design and develop the chatbot application while understanding the needs of customer service purposes
  • Developed a comprehensive chatbot application that syncs with Facebook Messenger and various API sources
  • Collected and analyzed customer data trends in order to improve user-experience

 

KEY RESULTS

- Provided quick and effective 24/7 customer support, while reducing long run customer service expenses
- Improved customer experience by inquiring about preferences to more accurately suggest products
- Marketed more successfully through knowledge gained by data analysis

Big Data & Advanced Analytics Competitive Insights Consumer/Shopper Insights Customer Behaviour Customer Experience Digital Advisory Sales Strategy

Other Related Case Studies

Chatbot - Automated Customer Service System

Provided our client with a custom-made Chatbot, power by IBM Watsons, to quickly answer customer enquiries 24/7 and retrieve customer behavior and interests to provide customers with improved products and services.

Chatbot advertisement for global insurance company

Developed a chatbot advertisement for global insurance company to make online advertisement more interactive

scroll to top